NIGERIAN COMMUNICATIONS COMMISSION CORPORATE SERVICES SERVICOM CHARTER

MANDATE

The Administration Department has a mandate to provide and maintain a conducive and safe work environment, as well as work tools, to enable staff members to perform their respective duties towards achieving the Commission’s objectives.

Core Operations of the Department

• Management of facilities within the built environment by performing architectural, electrical, mechanical, and civil works. The facilities include lifts, generators, and utilities, such as water and electricity.
• Provision of janitorial services, gardening, safety equipment and conduct of regular sensitization on safety tips.
• Fleet management and maintenance.
• Asset management, furniture allocation and management, office space management, car park management and property acquisition.
• Store/inventory management, PABX management, process/payment of utility bills, and office equipment/stationery management.
• Vendor Management.
• Fumigation and decontamination of the Commission’s premises in their various locations.

Components of the Department

The department’s duties are performed by the following five Units:

• Project and Facility Management Unit
• Estate Management Unit
• Fleet Management Unit
• Health, Safety and Environment Unit
• General Administration Unit

THE DEPARTMENT'S STAKEHOLDERS

Internal

• Office of the Board Chairman and Board Members
• Office of the EVC/CEO
• Office of the DHCA
• All Departments
• USPS
• Zonal Offices

External

• The Hon. Minister of Communications, Innovation and Digital Economy
• Vendors
• Facility Managers
• AMAC
• AEPB

PRINCIPLES OF SERVICE DELIVERY

• We serve our stakeholders with dignity, courtesy, and respect.
• We provide efficient and effective services at all times.
• Adherence to ethical and equitable service provision.
• Uphold transparency, integrity, and accountability always.
• Maintain appropriate confidentiality.

STAKEHOLDERS EXPECTATIONS

Our stakeholders expect the provision of services as follows:

• Efficient management of facilities.
• Prompt furniture and office space allocations.
• Prompt payments of utility bills.
• Timely payments of tenement rates.
• Timely payments of ground rents.
• Safe, clean, healthy, and secured environment.
• Timely response to requests and enquiries.
• Timely processing of payments of outsourced services.
• Well maintained and readily available Commission’s vehicles.

STAKEHOLDERS OBLIGATIONS

We expect the following obligations from our stakeholders:

• Use all facilities with decency and sense of responsibilities to reduce incidences of breakdown.
• Treat staff of the department with respect and courtesy.
• Provide feedback on the quality of our services.
• Provide constructive criticisms on the operations of our activities.
• Adhere to recommended channels of communications to report issues that require maintenance and reservation of meeting/conference rooms.

Ismaila Giwa
Head of Department
Tel: 09-4617155; 09-4617000
Email:

LOCATION

Third (3rd) Floor,
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.

GRIEVANCE REDRESS MECHANISM

Stakeholders are enjoined to seek redress by calling or preferably writing to the Nodal Officer whose details are listed below:

Sarah J. Dakup
Admiration Department
Nigerian Communications Commission
Plot 423 Aguiyi Ironsi Sreet Maitama, Abuja
Tel: 09-4617156, 094617000
Email: