NIGERIAN COMMUNICATIONS COMMISSION
ADMINISTRATION DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Administration Department is charged with the responsibility of managing the Commissions properties, utilities and maintaining accurate records of both landed property and all Commission’s assets.

The Administration department is the backbone of the commission. It is the small cog that keeps all the other wheels turning, providing the structure on which other functions operate. It is the role of the Admin department to ensure the smooth running of operations and bring about efficiencies through best practices.

The Administration Department is therefore committed to supporting the Commission in its Vision, Mission and Core Values by providing effective and efficient services to our Customers.

This Service Charter is a commitment by the Department to deliver high quality services to our clients and to the satisfaction of all stakeholders.

LOCATION

Third (3rd) Floor,
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.

HEAD OF DEPARTMENT
Mr. O. A. K. Oladipo
Tel: 09-4617155; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

MISSION STATEMENT

To provide and maintain a conducive work environment and effective tools to assist the Commission in achieving its mandate.

OBJECTIVES OF THE SERVICE CHARTER

The Administration Departments’ Service Charter sets the standards and the scope of services to our customers. We are committed to providing quality services to all our customers and appreciate feedback on how to improve on what we have set to do.

CORE VALUES

MOTTO

Quality at best price.

LIMITATIONS

MAIN CLIENTS OF THE DEPARTMENT

Staff

MAIN PARTNERS

KEY FUNCTIONS OF THE DEPARTMENT

These functions enable us efficiently and effectively manage NCC Resources through: To promote the image of the Commission both locally and internationally by:

PRINCIPLES OF SERVICE DELIVERY

CLIENT EXPECTATIONS

Our Clients expect provision of services as follows:

CLIENTS OBLIGATIONS

The Department expects its clients to:

COMMITMENTS TO SERVICE DELIVERY

In our service delivery, our commitments are as follows:

  SERVICE REQUIREMENTS COSTS TIMELINE
1 Management of Facilities Executed facilities management contract As Per SLA As per contract
2 Maintenance of Facilities Executed facilities maintenance contract As Per SLA As per contract
3 Payment of ground rent for NCC property Timely processing for payment As per bill  
4 Processing of utility bills To ensure prompt and accurate payment of Utility Bills As per the bills Within 2 weeks of receipt
5 Fleet Management Well maintained and serviceable fleet readily available for Use As SLA As per contract
6 Management and disposal of assets Proper records of assets and timely disposal Logistics costs  
7 Health, Safety and Environment Conformity to health, safety and environment statutory regulations and a vigorous emergency preparedness system.   Quarterly
8 Reception Proper records and visitors register; friendly and courteous reception   Reactive
9 Store Management To keep accurate records of supplies ,ensure all supplies meet specifications, promptly response to duly authorized stores request and maintained records   Routine

 

REVIEW OF THE CHARTER

The department will review this Service Charter annually to accommodate new developments.

FEEDBACK MECHANISM

We welcome and value feedback on our performance to enable us improve on our service delivery to our customers.