NIGERIAN COMMUNICATIONS COMMISSION
PUBLIC AFFAIRS DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Public Affairs Department is the image maker of the Commission. The principal goal of the department is to provide adequate and timely information in order to build cordial relationship between the Commission and its stakeholders, this includes Press, the National Assembly, Ministries, Departments and Agencies (MDAS) of Government; To ensure proper and better understanding of the Commission’s policies, programmes and decisions among the special publics; To coordinate and also promote cooperation in areas of common interests between the Commission and those publics.

The department has three main units namely Corporate Communications, Legislative and Government Relations Unit, and Public Relations which also oversees Protocol and Event Management as a component. The Department of Public Affairs is also one of the departments that reports directly to the CEO obviously owing to its centrality to all activities of the Commission and indeed because it provides opportunity for the CEO to get timely and first-hand information about the Commission.

LOCATION

Sixth (6th) Floor,
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.

HEAD OF DEPARTMENT
Mr. Tony Ojobo
Tel: 09-4617325; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

MISSION STATEMENT

To provide adequate information, build, promote and maintain mutually beneficial relationship between the Commission and its stakeholder in order to enhance better understanding, image and improved visibility for the Commission.

VISION STATEMENT

To be a reference point for excellent interface and liaison with our stakeholders and the general public.

SERVICE PROVISION

  1. To inform and educate our various publics towards enhancing and sustaining a positive image for the commission.
  2. To enlighten relevant stakeholders on the activities of the Commission
  3. To ensure information flow amongst staff of the Commission.
  4. To ensure prompt and timely update of information on the Commission’s website.
  5. To ensure that that relevant travelling documents of staff nominated for overseas training and conferences are promptly secured.
  6. To provide efficient protocol arrangements and also ensure adequate financial and other logistic support are provided for the overseas training.
  7. Prevention and management of crisis through the establishment and management of cordial relationship with Leadership and the secretariats of relevant committees of the National Assembly.
  8. Sustenance of cordial relationships with supervising ministry
  9. Sustenance of cordial relationship with others MDA’s and associated institutions.
  10. Implementation of Servicom Charter and Principles in the commission.
  11. Keeping stakeholders in the National Assembly abreast of the development in the telecom sector.
  12. Meeting up with governmental and constitutional requirements on the implementation of the Commission’s Projects.
  13. To provide support for effective management of the Commission’s events, programmes and engagements.

SERVICE DELIVERY

In discharging the above services the department promptly attends to customers and staff needs and enquiries.

The department ensures at all times that services are discharged in consonance with the Commission’s core values of integrity, excellence, professionalism responsiveness and innovation.

MONITORING AND PUBLISHING

The department periodically monitors customers perceptions of its services, feedbacks are evaluated with all observed lapses treated immediately.

DETAILS OF STAKEHOLDERS

EXPECTATION AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

GRIEVANCE REDRESS MECHANISM

The department will acknowledge correspondents within 48 hours of receiving mails and will make effort to resolve issues within seven working days. Stakeholders are enjoined to seek redress by calling or preferably writing to the Nodal Officer whose details is listed below;

Mr. Hafiz Shehu,
Public Affairs Department,
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617685; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

STAKEHOLDERS PARTICIPATION IN SERVICE PROVISION

To help the department discharge its duties, customers are expected to:

SPECIAL NEEDS PROVISION

Industry Consumer Advisory Forum - The Forum’s Objective

The Industry Consumer Advisory Forum (ICAF) acting in an advisory capacity, will make recommendations to the Nigerian Communications Commission (NCC) regarding the interests and concerns of consumers of ICT products and services including persons with Special Needs and the Elderly; to advice on protection from unfair practices as well as submit memoranda on and facilitate the review of the Consumer Code of Practice Regulations.

NCC through its periodic program tagged “ICTs and Accessibility for Persons with Special Needs and the Elderly” facilitates connectivity to all Nigerians and particularly persons with Special Needs.

LIMITATIONS

  1. Budget Constraint can hinder the achievement of the projects listed above
  2. Lack of timely approval by management
  3. Poor inter-departmental cooperation.

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed annually to ensure it continues relevance and validity.

CONCLUSION

The department is poised to work with its stakeholders towards the growth and development of the Nigerian Telecom sector.