NIGERIAN COMMUNICATIONS COMMISSION
SPECTRUM ADMINISTRATION DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Spectrum Administration Department has the primary obligation of managing the scare Spectrum Resources on behalf of the Commission. It is made up mainly of Spectrum Engineers who have the mandates of planning, assigning and monitoring the Radio Frequency Spectrum Utilization of the nation. The Spectrum Administration department is structured into four units namely: Spectrum Planning Unit, Spectrum Assignment Unit, Spectrum Monitoring Unit and Spectrum Database Unit.

LOCATION

Fifth (5th) Floor,
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.

HEAD OF DEPARTMENT
Engr. Austine Nwaulune
Tel: 09-4617255; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

PURPOSE STATEMENT

We manage the spectrum resource on behalf of the Commission in an equitable, fair and transparent manner.

VISION STATEMENT

A society where frequency spectrums are readily available, clean and free of encumbrances.

SERVICE PROVISION

SERVICE DELIVERY

In discharging the above services the department promptly attends to customers and staff needs and enquiries.

The department ensures at all times that services are discharged in consonance with the Commission’s core values of integrity, excellence, professionalism responsiveness and innovation.

SERVICE DELIVERY MONITORING

The department periodically monitors stakeholders perceptions of its services, feedbacks are evaluated with all observed lapses treated immediately. This is achieved through periodic organization of stakeholder’s fora and regular consultative meetings with stakeholders.

DETAILS OF STAKEHOLDERS

GRIEVANCE REDRESS MECHANISM

Stakeholders are enjoined to seek redress by calling or preferably writing to the Servicom Networking Standing Committee Member whose details are listed below:

Adekunle Adebisi,
Spectrum Administration Work Station 5th Floor, Room 512
Spectrum Administration Unit
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617281; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

STAKEHOLDERS OBLIGATIONS/EXPECTATIONS

To help the department discharge its duties, customers are expected to:

  1. Be fully informed of the department’s Servicom Charter.
  2. Follow the laid down procedures/channels for obtaining required services and information.
  3. Request/apply in good time to ensure necessary processing.
  4. The Department in addition organizes and invites Stakeholders to Periodic Meeting on Spectrum Utilisation and also to our Annual Forum on Emerging Technologies.

LIMITATIONS

  1. Budget Constraint can hinder the achievement of the projects listed above
  2. Lack of timely approval by management
  3. Poor Inter-departmental cooperation.

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure it continues relevance and validity.

CONCLUSION

The department is poised to work with its stakeholders towards the growth and development of the Nigerian Telecom sector.