NIGERIAN COMMUNICATIONS COMMISSION
CORPORATE PLANNING AND STRATEGY (CPS) DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Corporate Planning and Strategy department is one of the departments in the Nigerian Communications Commission (NCC) and it is responsible for elco-ordinating the development and monitoring of the Commission’s corporate business plans and scorecards as well as facilitating strategic decision making process within the Commission. In addition to the above, the department is also saddled with the following responsibility:

The Corporate Planning and Strategy Department is divided into two Units namely:

  1. Strategy and Corporate Performance (SCPM) Unit

    This Unit Develops Strategic Management Plans for managing the Commission’s vision, mission and core values for organizational effectiveness.

    Development and updating of Performance Monitoring system and the collation and processing of Quarterly/Annual performance of various departments in the Commission.

    Preparation of Annual Plan of Actions in the Commission.

  2. Policy and Process Review (P&PR) Unit

    Conducts management performance status assessment and strategic impact assessment to ascertain their sustainability and relevance.

    Policy and Process review and improvements.

    The department reports directly to the Executive Vice Chairman (EVC/CEO) to provide him with information on all the activities that is going on within the Commission as regards the direction of the Strategic plan and its implementation and also the policies and processes that may require updating and regular reviews from time to time.

 

LOCATION
7th Floor
Nigerian Communications Commission (NCC)
Plot 423 Aguiyi Ironsi Street,
Maitama District,
Abuja, FCT.

HEAD OF DEPARTMENT
Mr. Nnamdi Nwokike
09-4617000
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MISSION STATEMENT OF THE DEPARTMENT

To drive the efficient formulation, execution and performance of NCC strategies and policies through collaboration with all stakeholders.

 

VISION STATEMENT

A proactive, knowledgeable and dedicated team committed to efficient delivery of NCC set goals and objectives.

 

SERVICE PROVISION

 

SERVICE DELIVERY

 

DETAILS OF STAKEHOLDERS

 

EXPECTATION AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

CUSTOMERS
STAFF AND MANAGEMENT

 

GRIEVANCE REDRESS MECHANISM ON SERVICE DELIVERY

Stakeholders are enjoined to seek redress by calling or preferably writing to the Nodal Officer, Corporate Planning & Strategy Department whose details are listed below:

Mr. Nwabuogo Okorie
Director, Corporate Planning & Strategy
7th Floor, Room 721
Nigerian Communications Commission
Plot 423 Aguiyi Ironsi Street
Maitama, Abuja
TEL: 09 461 7639; 09 461 7000

 

STAKEHOLDERS PARTICIPATION IN SERVICE PROVISION

To help the department in the efficient discharge of its duties:

  1. Stakeholders/Customers should be fully aware of the department’s Charter
  2. Follow the laid down procedures/channels for obtaining required services and information

 

LIMITATIONS

 

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this charter will be reviewed from time to time to ensure its relevance and achieve its set objectives.

 

CONCLUSION

The department is poised to work with the stakeholders towards the growth and development of the Nigerian Communications Commission in particular and the Nigerian Telecom Sector in general

The Charter is submitted as at 22nd March, 2017