NIGERIAN COMMUNICATIONS COMMISSION
SPECIAL PROJECTS DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

This Charter is aimed at letting our stakeholders know the services provided by the Department and what to do if and where services fail.

The Projects department was set up to facilitate the development, monitoring and evaluation of the Commissions projects to enhance Communication regulation within the country. The Department is structured in alignment with ongoing projects namely;

  1. SIM Card Registration Project
  2. Emergency Communications Centers

The responsibilities of the Department include:

LOCATION
7TH Floor,
Nigerian Communications Commission
Plot 423 Aguiyi Ironsi Street,
Maitama District,
Abuja, FCT.

HEAD OF DEPARTMENT
Bashir Idris
09-4617000; 09-4617380
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MISSION STATEMENT

To develop and manage broad based national and sector development projects to meet stakeholders’ expectation.

 

VISION STATEMENT

To deliver broad-based national and sector development projects aligned with the Commissions strategic plan as well as public policy initiatives of the Government of the Federal Republic of Nigeria.

 

SERVICE PROVISON

  1. Identify Gaps/Needs assessment & Development of Projects/Programmes. This involves Identifying gaps and developing programmes to bridge those gaps as well as requirements & mode of actualization.
  2. Advise Management on mode of implementation of relevant projects/programmes.
  3. Participate in the selection process for Consultants/Contractors to implement identified Projects/Programmes in line with BPP guidelines.
  4. Project Management. This involves the Coordination of internal and external capacity to meet identified Project targets.
  5. Monitor Project activities to ensure achievement of set objectives. Coordination of milestone verification/certification exercises to ensure deliverables meet set specifications and standards.
  6. Monitor billing and payments of consultants/contractors invoices to ensure timely payments for milestone achievements
  7. Hand over Project deliverables to relevant stakeholders as and when required.

 

SERVICE DELIVERY

In discharging the above services, the Department promptly attends to customers and staff needs and enquiries.

The Department ensures at all times that services are discharged in consonance with the Commission’s core values of integrity, excellence, professionalism responsiveness and innovation.

 

MONITORING AND PUBLISHING

The Department periodically monitors stakeholder’s perceptions of its services. Feedbacks are evaluated with all observed lapses and treated promptly.

 

DETAILS OF STAKEHOLDERS

 

EXPECTATION AND OBLIGATIONS OF STAKEHOLDERS, STAFF AND MANAGEMENT

  1. STAKEHOLDERS
    • Stakeholder is expected to work with the Commission to establish clear expectations for the PR program and a clearly defined and timely approval process for materials.
    • Stakeholder is expected to maintain a constant flow of open and honest communication with the Commission to address opportunities and problems, as well as successes and concerns.
    • Stakeholders can expect to get materials and information that meet their needs from the Commission that they can trust. Stakeholder interests will be at the heart of how the Commission does business.
    • Meeting stakeholders fair and reasonable expectations will be the responsibility of the Commission.
  2. STAFF AND MANAGEMENT
    • Management and staff as a basic requirement are bound to discharge their responsibilities completely and competently by keeping themselves abreast of the affairs of the Commission and the industry as well as the laws and regulations.
    • Management and staff are bound to focus all energy on building an organization that will be deemed a good corporate citizen.
    • Management and staff are bound to craft communications policies and oversee the development of all statements and news releases for the Commission.
    • Management and staff are bound to provide communications that must be clear, concise and relevant to the audience.

 

GRIEVANCE REDRESS MECHANISM

Stakeholders are enjoined to seek redress by calling or preferably writing to the Nodal Officer whose details are listed below:

Anumudu Chidinma
Projects Department Workstation, Room 708,
Nigerian Communications Commission,
Plot 432,Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617391; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

STAKEHOLDERS PARTICIPATION IN SERVICE PROVISION

To help the Department discharge its duties, stakeholders are expected to:

  1. Be fully informed of the Department’s SERVICOM Charter.
  2. Follow the laid down procedures/channels for obtaining required services and information.
  3. Request/apply in good time to ensure necessary processing.

 

SPECIAL NEEDS PROVISION

Industry Consumer Advisory Forum -The Forum’s Objective
The Industry Consumer Advisory Forum (ICAF) acting in an advisory capacity, will make recommendations to the Nigerian Communications Commission (NCC) regarding the interests and concerns of consumers of ICT products and services including persons with Special Needs and the Elderly; to advice on protection from unfair practices as well as submit memoranda on and facilitate the review of the Consumer Code of Practice Regulations

NCC through its periodic program tagged “ICTs and Accessibility for Persons with Special Needs and the Elderly” facilitates connectivity to all Nigerians and particularly persons with Special Needs.

 

LIMITATIONS

  1. Budget constraints can hinder the timely delivery of identified projects/programmes
  2. Timely management approvals
  3. Inter-departmental cooperation.
  4. Contractors delay.

 

CHARTER REVIEW

As the Department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continued relevance and validity.

 

CONCLUSION

The Department is poised to work with its stakeholders towards the growth and development of the Nigerian Telecoms Sector.