NIGERIAN COMMUNICATIONS COMMISSION
INTERNAL AUDIT DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Internal Audit Department is structured into four units namely;

  1. Revenue Assurance (RA)
  2. Financial Audit (FA)
  3. Operations & Process (OP)
  4. System Audit (SA)

 

LOCATION 7th Floor,
Nigerian Communications Commission
Plot 423 Aguyi Ironsi Street,
Maitama District,
Abuja. FCT

HEAD OF DEPARTMENT
Mrs Felicia Onwuegbuchulam
09-4617370, 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MISSION STATEMENT

To provide independent and objective assurance, anchored on integrity, professionalism and quality risks management methods in ensuring value for money and stakeholders’ satisfaction.

 

VISION STATEMENT

To be an independent and responsive Internal Audit Department guided by international best practices.

 

SERVICE PROVISON

  1. To examine the system and procedures in compliance with Public Service Rules, Finance & Accounting Regulations, Treasury circulars and other Government Regulations;
  2. To Review adequacy of controls established to ensure compliance with policies, plans, procedures and organizational objectives;
  3. To assess the reliability of financial information, records and the systems and operations that produce these information;
  4. To monitor revenue returns to identify and curb revenue leakage in the system;
  5. To conduct value for money audit by reviewing the effective, efficient and economic use of , and to safe guard human, financial and other resources of the Commission;
  6. To carry out prompt statutory pre-audit checks of all acquisitions disbursements by the Commission;
  7. To conduct ad hoc verification and inspection of projects to identify vulnerable areas and malfunctions, ensuring quality execution of deliverables, completeness, and objectivity; all of which inform timely quarterly reporting and special reports to Management;
  8. To review Departmental operations in line with the Commission’s objective to ensure stakeholders satisfaction;
  9. To improve compliance with Commission’s laid down policies, procedures and regulations;
  10. To review Information Communications Technology (ICT) Systems security controls and ensure compliance with existing ICT policies;
  11. Ensure compliance with implementation of Servicom Charter and Principles in the Commission;
  12. Meeting up with statutory requirements on the implementation of the Commission’s Projects.

 

SERVICE DELIVERY

In discharging the above, the Department ensures at all times that services are discharged promptly to all relevant stakeholders in consonance with the Commission’s core values of integrity, excellence, professionalism responsiveness and innovation.

 

MONITORING

The Department periodically conducts operations review of other Departments within the Commission to ensure continuous compliance with organizational policy objectives and to enhance the achievement of Key Performance Indicators.

 

DETAILS OF STAKEHOLDERS

 

EXPECTATION AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

CUSTOMERS
STAFF AND MANAGEMENT

 

GRIEVANCE REDRESS MECHANISM

Stakeholders are enjoined to seek redress by calling or preferably writing to the Nodal Officer with contact details as listed below.

Ene Omudu
Internal Audit workstation Room 723
Internal Audit Department
Nigerian Communication Commission
Plot 423 Aguiyi Ironsi Street
Maitama, Abuja
Tel: 09-4617374 or 09-4617000,
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

SPECIAL NEEDS PROVISION

Industry Consumer Advisory Forum -The Forum’s Objective
The Industry Consumer Advisory Forum (ICAF) acting in an advisory capacity, will make recommendations to the Nigerian Communications Commission (NCC) regarding the interests and concerns of consumers of ICT products and services including persons with Special Needs and the Elderly; to advice on protection from unfair practices as well as submit memoranda on and facilitate the review of the Consumer Code of Practice Regulations

NCC through its periodic program tagged “ICTs and Accessibility for Persons with Special Needs and the Elderly” facilitates connectivity to all Nigerians and particularly persons with Special Needs.

 

LIMITATIONS

  1. Absence of an up to date Audit Manual;
  2. Restricted access to some information and essential records to facilitate audit reviews;
  3. Difficulties in appropriately aligning training needs with Departmental functions.

 

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continuous relevance and validity.

 

CONCLUSION

The department is poised to work with integrity and professionalism towards increasing Nigerian Communication Commission’s visibility and the achievement of stakeholder satisfaction.