The Federal Republic of Nigeria


servicom logoIn December 2003, a Diagnostic Audit team of experts was commissioned by the President of Nigeria, Chief Olusegun Obasanjo GCFR, to review the state of service delivery by Ministries, Departments and Agencies of Government in Nigeria and produce a roadmap for improving service delivery. The team submitted its report in February 2004, concluding that there is a need for a far reaching transformation of Nigerian society through a service delivery programme as a step in the process of moving to a government that is more in touch with the people. Following this, in March 2004, a special Presidential retreat deliberated on the report and ended with a resolution; that all arms and agencies of government, shall from thenceforth enter into a Service Compact (SERVICOM) With All Nigerians.

As a result, on the 21st of March 2004, SERVICOM was formally instituted as a machinery for ensuring the delivery of effective public service delivery in Nigeria by all Ministries, Departments and Agencies of Government.

In line with this directive, the Commission has established the SERVICOM Networking Standing Committee which is comprised of representatives from the various Departments in the Commission and the Zonal offices, and developed the NCC/SERVICOM Integrated Service Charter which has been approved by the National SERVICOM Coordinator. The Integrated Charter shall be reviewed from time to time based on consultations and feedback from stakeholders to ensure its continued relevance.

The NCC/SERVICOM Integrated Service Charter