NIGERIAN COMMUNICATIONS COMMISSION
INTERNAL AUDIT DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Internal Audit Department is structured into four units namely;

  1. Revenue Assurance (RA)
  2. Financial Audit (FA)
  3. Operations & Process (OP)
  4. System Audit (SA)

 

LOCATION
7th Floor,
Nigerian Communications Commission
Plot 423 Aguyi Ironsi Street,
Maitama District,
Abuja. FCT

HEAD OF DEPARTMENT
Mrs Stella Erebor
09-4617370, 09-4617000
Email:

 

MISSION STATEMENT

To provide independent and objective assurance, anchored on integrity, professionalism and quality risks management methods in ensuring value for money and stakeholders’ satisfaction.

 

VISION STATEMENT

To be an independent and responsive Internal Audit Department guided by international best practices.

 

SERVICE PROVISON

  1. To examine the system and procedures in compliance with Public Service Rules, Finance & Accounting Regulations, Treasury circulars and other Government Regulations;
  2. To Review adequacy of controls established to ensure compliance with policies, plans, procedures and organizational objectives;
  3. To review Departmental operations in line with the Commission’s objective to ensure  stakeholders satisfaction; 
  4. To assess the reliability of financial information, records and the systems and operations that produce these information;
  5. To monitor revenue returns to identify and curb revenue leakage in the system;
  6. To conduct value for money audit by reviewing the effective, efficient and economic use of , and to safeguard human, financial and other resources of the Commission;
  7. To carry out prompt statutory pre-audit checks of all acquisitions before disbursements by the Commission;
  8. To conduct ad-hoc verification and inspection of projects to identify vulnerable areas and malfunctions, ensuring quality execution of deliverables, completeness, and objectivity; all of which inform timely quarterly reporting and special reports to Management;
  9. To improve compliance with Commission’s laid down policies, procedures and regulations;
  10. To review Information Communications Technology (ICT) Systems  security controls and ensure compliance with existing ICT policies; 
  11. Ensure compliance with implementation of Servicom Charter and Principles in the Commission;
  12. Meeting up with statutory requirements on the implementation of the Commission’s Projects.

 

SERVICE DELIVERY

In discharging the above, the Department ensures at all times that services are discharged promptly to all relevant stakeholders in consonance with the Commission’s core values of integrity, excellence, professionalism responsiveness and innovation. 

 

MONITORING

The Department periodically conducts operations review of other Departments within the Commission to ensure continuous compliance with organizational policy objectives and to enhance the achievement of Key Performance Indicators.

 

DETAILS OF STAKEHOLDERS

  • Federal Ministry of Communication Technology 
  • Office of the Auditor General for the Federation 
  • Office of the Accountant General for the Federation 
  • External Auditors  
  • Federal Ministry of Finance  
  • Federal Inland Revenue Service 
  • State Internal Revenue Board 
  • National Assembly 
  • Other government agencies, MDA’s  
  • International Telecommunication Conference Organizers 
  • SERVICOM Office 
  • All staff of the Commission 
  • All Departments of the Commission 
  • Contractors, Suppliers, Vendors and Consultants

 

EXPECTATION AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

CUSTOMERS
    • To foster awareness of the department’s Servicom Charter;
    • Provide proper documentation of all transactions;
    • Follow the laid down procedures/channels for obtaining required services and information.
STAFF AND MANAGEMENT
    • Full support of Management and staff in the discharge of Audit functions.
    • Prompt response to observations raised and implementation of recommendations
    • Positive attitude when dealing with the Internal Audit department, viewing us as collaborators and supporters rather than ‘witch hunters’

 

GRIEVANCE REDRESS MECHANISM

Stakeholders are enjoined to seek redress by calling or preferably writing to the Nodal Officer with contact details as listed below.

Ene Omudu
Internal Audit workstation Room 723
Internal Audit Department
Nigerian Communication Commission
Plot 423 Aguiyi Ironsi Street
Maitama, Abuja
Tel: 09-4617374 or 09-4617000,
Email:

 

SPECIAL NEEDS PROVISION

Industry Consumer Advisory Forum -The Forum’s Objective

The Industry Consumer Advisory Forum (ICAF) acting in an advisory capacity, will make recommendations to the Nigerian Communications Commission (NCC) regarding the interests and concerns of consumers of ICT products and services including persons with Special Needs and the Elderly; to advise on protection from unfair practices as well as submit memoranda on and facilitate the review of the Consumer Code of Practice Regulations. 

The Department also participates in the Forum, through NCC’s periodic program tagged “ICTs and Accessibility for Persons with Special Needs and the Elderly”, which facilitates connectivity to all Nigerians and particularly persons with Special Needs.

 

LIMITATIONS

  1. Restricted access to some information and essential records to facilitate audit reviews;
  2. Difficulties in appropriately aligning training needs with Departmental functions;
  3. Insufficient attention paid to establishing a risk management program as a framework for Departments;
  4. Technical skills gap in auditing in applying computer-assisted auditing techniques.

 

CONCLUSION

The department is poised to work with integrity and professionalism towards increasing Nigerian Communication Commission’s visibility and the achievement of stakeholder satisfaction.