NIGERIAN COMMUNICATIONS COMMISSION
POLICY COMPETITION & ECONOMIC ANALYSIS DEPARTMENT
SERVICOM CHARTER

INTRODUCTION

The Policy Competition and Economic Analysis (PCEA) Department is charged with the economic regulation of the Industry. The PCEA Department is specifically responsible for approving, regulating and monitoring of telecoms tariffs, assessing the level of competition in the industry, monitoring of anticompetitive behaviors, measure the performance of the telecoms industry as well as provide Policy directions on topical issues related to the telecoms industry.

The Department also manages the Commission`s Library and Telecoms museum; that provides telecom book resources and historical artefacts on telecoms for generations to experience and be inspired.

The Department is strategically structured into three (3) Units to effectively and efficiently execute its mandate:

  1. Competition and Tariff Unit
  2. Economic Analysis Unit
  3. Policy and Knowledge Management

The Policy, Competition and Economic Analysis Department reports directly to the Executive Vice Chairman/CEO.

 

LOCATION
Second (2nd) Floor,
Nigerian Communications Commission
Plot 423 Aguiyi Ironsi Street,
Maitama District,
Abuja, FCT.

HEAD OF DEPARTMENT
Ms. Josephine Amuwa
09-4617000; 09-4617060
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MISSION STATEMENT

To develop innovative policies that will ensure effective competition in the Communications sector.

We will achieve this through in-depth market analysis and forecasts, provision of qualitative studies as well as ensuring fair tariff administration and industry best practices.

 

VISION STATEMENT

A knowledge repository providing premium information on market trends to support a viable, competitive and stable Telecommunications Industry.

 

SERVICE PROVISION

  1. Administration of Tariffs (Wholesale and Retail Tariff) for Voice and Data Services.
  2. Conduct Tariff Monitoring exercises on Operators.
  3. Conduct market intelligence to ensure effective Competition and in-depth Market Analysis.
  4. Determine and monitor Interconnection Rate.
  5. Carry out Confirmation of Reasonableness of Service (CSR) in line with CBN directives.
  6. Collect, Collate and Analyse Telecom Industry Statistical data received from telecom Operators.
  7. Disseminate analyzed Telecom Industry Statistics to Stakeholders and the public for Policy Formulation, Planning and Decision making.
  8. Provides Market growth indicators and measures market performance.
  9. Quarterly Network and Subscriber Data/Network Validation Exercise.
  10. Review and timely response to International Telecommunications Union (ITU) Short and long questionnaires as well as ICT Price basket.
  11. Collaborate with Ministries, Departments and Agencies to ensure timely information dissemination
  12. Review of Regulatory Policies.
  13. Review of various reports/studies conducted on the industry by internal and external stakeholders.
  14. Manage and Administer Financial Inclusion.
  15. Coordination and overseeing the activities of the Commission's Library & Museum

 

SERVICE DELIVERY

The Department ensures at all times that services are discharged in consonance with the Department’s Service Level Agreement (SLA) and Commission’s core values of integrity, excellence, professionalism, responsiveness and innovation.

The Department also strives to ensure international best practice and peer review.

 

DETAILS OF STAKEHOLDERS

 

EXPECTATIONS AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

To help the Department serve its clientele better, customers are expected to:

Be fully informed of the Department’s Servicom Charter.

  1. Follow the laid down procedures/channels for obtaining required services and information.
  2. Request/apply timely to ensure necessary processing and action by the Department.
  3. Stakeholders are kept abreast of the activities of the Commission through stakeholders Consultative Forums organized by the Policy Competition and Economic Analysis Department and Correspondences.
  4. The Commission supports educational institutions across the six (6) geopolitical zones in the Country with books and knowledge resource in order to bridge digital divide.
  5. The Department expects to enjoy the support of Management at all times and departmental requests for approvals would continue to be treated accordingly and on time

 

GRIEVANCE REDRESS MECHANISM

The PCEA Department has a mandate to ensure:

In the event of service failure or non-satisfaction, customers are advised to seek redress by visiting, calling or writing to the Director, Policy, and Competition & Economic Analysis (PCEA) whose details are given below. All complaints shall be acknowledged within 24 hours and addressed within 72 hours depending on the nature of the complaint;

Ms. Josephine Amuwa
Director - Policy, Competition & Economic Analysis Department,
Nigerian Communications Commission,
Second (2nd) Floor, Room 206,
Plot 432,Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617669; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Further follow-up/clarification may be directed to the servicom nodal officer:

Margaret Ike
PCEA Servicom Nodal Officer,
Nigerian Communications Commission,
Second (2nd) Floor, Room 203,
Plot 432,Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4617669; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

LIMITATIONS

  1. Budget Constraints often time hinder the achievement of some of the Department’s initiatives.
  2. Procurement Processes

 

SERVICE DELIVERY

As the Department engages with its stakeholders and receives feedback, this Charter will be reviewed from time to time to ensure its relevance and achievement of set objectives.

 

CONCLUSION

The Department is poised to deliver and sustain excellent service delivery to all stakeholders in order to realize the Department’s Vision and development of the Nigerian Telecommunication Industry in general.