NIGERIAN COMMUNICATIONS COMMISSION
UNIVERSAL SERVICE PROVISION SECRETARIAT
SERVICOM CHARTER

INTRODUCTION

The Universal Service Provision Fund (USPF) was established by the Federal Government of Nigeria to facilitate the achievement of national policy goals for universal access and universal service to information and communication technologies (ICTs) in rural, un-served and under-served areas in Nigeria.

The Nigerian Communications Act (NCA) No 19 of 2003, Part IV detail the Universal Service Provision (USP) in Nigeria. Section 115 of the Act established the Universal Service Provision Board with the mandate to supervise and provide broad policy directions for the management of the USP Fund.

Section 118 of the Act established the USP Secretariat and states that it shall reside in the Nigerian Communications Commission (NCC) and shall be responsible for the day-to-day administration of the Universal Service Provision.

The Universal Service Provision Secretariat is structured into nine (9) departments namely;

  1. Office of the Secretary
  2. Information Technology Projects
  3. Infrastructure Projects
  4. Internal Audit
  5. Strategy , Corporate Performance Monitoring
  6. Legal and Secretarial Services
  7. Funding & Subsidy
  8. Procurement
  9. Corporate Services

 

LOCATION

9th Floor, Nigerian Communication Commission
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.
Nigeria

HEAD OF DEPARTMENT
Secretary, Universal Service Provision Fund (USPF)
Mr. Ayuba Shuaibu
09-4617446, 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MISSION

To facilitate the achievement of universal access to ICT and universal service, through market-based investment, which stimulate development in rural, un-served and under-served communities.

 

VISION

Equitable ICT Access for All

 

USPF STRATEGIC GOALS

The USPF identified three (3) strategic goals to drive the achievement of its mandate for the next five years i.e. from 2013 to 2017. In articulating its strategic goals, the USPF recognized the need to place priority on building the organizational capacity of the USP Secretariat and ensuring the possession of relevant, up-to-date information on the ICT industry to guide the design and implementation of USP projects, while the other two (2) strategic goals are geared towards what the USPF aims to achieve with respect to its vision. The strategic goals of the USPF are outlined below

 

SERVICE PROVISON

  1. To ensure that ICT is available in rural, un-served and under-served areas/groups in Nigeria.
  2. To ensure that the project implementers deliver cost effective, quality and innovative ICT services in the USPF project sites.
  3. Keeping stakeholders abreast of the development in the telecom sector.
  4. Meeting up with governmental and constitutional requirements on the implementation of the USPF’s Projects.

 

SERVICE DELIVERY

In discharging the above services the Secretariat promptly attends to customers/stakeholders and staff needs and enquiries

The Secretariat ensures at all times that services are discharged in consonance with the USPF’s core values of Integrity, Collaboration, Team Spirit, Transparency, Innovation, Professionalism and Service Excellence (ICT TIPS)

 

MONITORING AND PUBLISHING

The Secretariat periodically monitors customer’s perceptions of its services by conducting stakeholder’s consultation forums. Feedbacks via the USPF website are evaluated and all observed lapses treated immediately.

 

DETAILS OF STAKEHOLDERS

  1. The Presidency
  2. National Assembly
  3. Federal Ministry of Communication
  4. ICT Operators
  5. Project Implementers
  6. ICT un-served and under-served people, groups or institutions in Nigeria
  7. SERVICOM
  8. Government Agencies
  9. Technical Auditors
  10. ICT Industry Experts
  11. International Organization (International Telecommunications Union, Commonwealth
  12. Telecommunications Organization etc.)
  13. Nigerian Telecom and ICT Organizations
  14. Press
  15. General Public

 

EXPECTATION AND OBLIGATIONS OF CUSTOMERS, STAFF AND MANAGEMENT

CUSTOMERS

STAFF AND MANAGEMENT

 

GRIEVANCE REDRESS MECHANISM

Stakeholders are enjoined to seek redress by calling or preferably writing to the official whose details are listed below:

Saeeda Farooq Musa
Corporate Services Department, Room 913
Universal Service Provision Secretariat
Nigerian Communication Commission
Plot 432 Aguiyi Ironsi Street
Maitama, Abuja
Tel: 09 -4617468 or 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Secretariat will acknowledge all complaints / issues within 48hours of receipt and have them treated on or before 5 working days, depending on the type of complaints /issues.

 

STAKEHOLDERS PARTICIPATION IN SERVICE PROVISION

To help the department discharge its duties, customers are expected to:

 

SPECIAL NEEDS PROVISION

Industry Consumer Advisory Forum -The Forum’s Objective

The Industry Consumer Advisory Forum (ICAF) acting in an advisory capacity, will make recommendations to the Nigerian Communications Commission (NCC) regarding the interests and concerns of consumers of ICT products and services including persons with Special Needs and the Elderly; to advice on protection from unfair practices as well as submit memoranda on and facilitate the review of the Consumer Code of Practice Regulations.

NCC through its periodic program tagged “ICTs and Accessibility for Persons with Special Needs and the Elderly” facilitates connectivity to all Nigerians and particularly persons with Special Needs.

 

CHARTER REVIEW

As the Secretariat receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continuous relevance and validity.

 

LIMITATIONS

The Secretariat is poised to work with its stakeholders towards the growth and development of the Nigerian ICT sector however, the following challenges/limitations impede service provision as embedded in the USPF’s SMP goals:

  1. Poor Infrastructural Facilities: Lack of suitable buildings in some selected schools to house network infrastructures and the non-availability of adequate public infrastructure such as accessible roads in rural areas has been an impediment for successful project delivery over the years.
  2. Non-availability and Inadequate Public Power Supply: Incessant power outages in most locations have exerted pressure on the generator and solar power solutions provided in some sites which has led to the breakdown of the power source and ultimately power cut to the ICT tools. This has led to the facilities in some locations not being optimally utilized.
  3. Security Concerns: Security of lives of personnel of operating companies and network equipment is a concern that hampers the extension of telecommunication and ICT services to some parts of the country. Civil unrest and bombings in some parts of the country are great hurdles preventing implementers and USP staff from carrying out their activities. This has led to implementation delays and project overrun in those locations. Another major concern is theft and wanton destruction of ICT equipment in some sites leading to total collapse of the project and unusable to beneficiaries.
  4. High cost of Bandwidth: High cost of providing bandwidth for SKC, TIKC, IRC and other bandwidth dependent projects of the USPF has contributed to a drastic reduction in the number of ICT projects embarked upon by the Fund.
  5. Right of way, Certificate of Ownership for land: Issues affecting the effective execution of some projects such as BTRAIN, UnICC, and BTS include: Right of Way, Certificate of Ownership for land acquisition by operators, multiple regulations regarding erection of towers (LGA, State Governments, National Environmental Standards and Regulations Enforcement Agency) etc.
  6. Other Challenges: One of the implementers is presently under receivership which has consequently affected the delivery of six RUBI.