NIGERIAN COMMUNICATIONS COMMISSION
LICENSING & AUTHORIZATION
SERVICOM CHARTER

INTRODUCTION

The Licensing & Authorization Department is the gateway of the Commission being the Department that turns applicants into licensees of the Commission. The Department therefore is tasked with issuing operating licences to all telecommunications service operators/providers in Nigeria as contained in Section of 31 (1) of the NCA 2003.

The Department is sub-structured into three units;

  1. Pre-Licensing Unit
  2. Post Licensing Unit
  3. Licensing Research Unit

 

LOCATION

4TH Floor,
Nigerian Communications Commission,
423, Aguyi Ironsi Street,
Maitama, Abuja

HEAD OF DEPARTMENT Ms. Funlola Akiode
Tel: 09-4618701
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

PURPOSE STATEMENT

“We provide prompt, proactive & effective Licensing and Authorization support to the Commission towards independent & impartial regulation of the communications sector in Nigeria”

 

OUR SERVICES

  1. Process license applications
  2. Develop licence framework
  3. Develop license application guidelines and evaluation criteria
  4. Periodic review of licence fees, terms and conditions
  5. Propose changes to licensing regimes in line with international best practice
  6. Production of license document / certificate for class license
  7. Review and process renewal of expired licenses
  8. Maintain licensees’ databases
  9. Develop new licences in line with emerging trends.

 

OUR STAKEHOLDERS

  1. The Licensees
  2. Telecoms Advocacy groups
  3. Federal Ministry of Communications Technology
  4. Related Regulatory agencies
  5. SERVICOM
  6. International Telecom Associations
  7. Internal Stakeholders (Staff)
  8. General Public

 

SERVICE DELIVERY TO STAKEHOLDERS

 

GRIEVIANCE REDRESS MECHANISM

To ensure the department serves you better, Stakeholders are enjoined to write to us on ineffective service delivery through the Department’s SERVICOM representative as stated below:

Mr. Solomon Igbayue
SERVICOM Contact Person
Licensing & Authorization Department
Nigerian Communications Commission
423, Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-4618712
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

LIMITATIONS

  1. Licensees change address without notifying the Department
  2. Renewal of licences are not done as and when due

 

SERVICE DELIVERY

The department constantly improves on its delivery of service through proactive engagement with the relevant stakeholders through stakeholders fora; involvement of consultants where necessary; as well as feedbacks from Audit Checks on licensees.

 

CONCLUSION

The Department is poised to constantly improve on its services though routine desktop research, benchmarking visits and innovations. Periodic review of licence categories and licence documents are therefore key elements of our effective service delivery to ensure the departmental mandate is attained in line with the Commission’s strategic objectives.