NIGERIAN COMMUNICATIONS COMMISSION
ZONAL OPERATIONS
SERVICOM CHARTER

INTRODUCTION

Zonal Operations Department (ZOD) was created by the NCC Board of Commissioners on 17th March, 2017 with the mandate to oversee, coordinate and supervise activities of Zonal Offices, ensure optimal utilization of human and material resources at the Zones to efficiently actualize the regulatory mandate of the Commission.

The Zonal Operations Department comprises of two (2) Units:

  1. Zonal Offices Support Unit
  2. Quality of Service Surveillance Unit

 

LOCATION

Sixth (6th) Floor,
Nigerian Communications Commission Headquarters,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.

HEAD OF DEPARTMENT
Helen Obi
Tel: 09-461- 8775, 09- 461- 7000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MISSION STATEMENT

To effectively coordinate the zonal operations of NCC and bring regulatory services closer to various stakeholders.

 

VISION STATEMENT

To be a referral and formidable team committed to efficient, cost saving and timely delivery of the Commission’s regulatory services.

 

DEPARTMENTAL FOCUS

 

SERVICE PROVISION

 

STAKEHOLDER ENGAGEMENTS

 

SERVICE DELIVERY

The Department aims to deliver its Services with sense of excellence and integrity to ensure provision of quality and timely response to its customers.

 

MONITORING

The Department, through the Zonal Offices conducts monthly and quarterly Surveillance and Intelligence Gathering Exercise (SIGE), as well as, monitoring activities to ascertain industry developments and ensure compliance with the NCA 2003, Regulations, Guidelines, Licence Terms and Conditions and Regulatory Policies of the Commission.

 

DETAILS OF STAKEHOLDERS

 

GRIEVANCE REDRESS MECHANISM

Continued support from Management and other Departments will enhance efficient and service delivery by the Department to its customers.

We enjoin Stakeholders to seek redress of service failure or non-satisfaction by submitting their feedback/complaint by calling or preferably writing to the SERVICOM nodal officer whose details are given below:

Armstrong Abur
Zonal Operations Department,
Nigerian Communications Commission,
Sixth (6th) Floor, Room 627,
Plot 423, Aguiyi Ironsi Street,
Maitama, Abuja.
Tel: 09-461-8779
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

STAKEHOLDERS’ OBLIGATIONS/EXPECTATIONS

To help the Department discharge its duties, Stakeholders (internal & external) are expected to:

 

LIMITATIONS

 

CHARTER REVIEW

As the Department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continued relevance and validity towards the growth and development of the Nigerian Telecom sector.

 

CONCLUSION

The Department aims at extending the visibility of the Commission and effectiveness of its regulatory mandate through engagement with grassroot Stakeholders.