NIGERIAN COMMUNICATIONS COMMISSION ZONAL OPERATIONS SERVICOM CHARTER

INTRODUCTION

Zonal Operations Department (ZOD) was created by the NCC Board of Commissioners on 17th March, 2017 with the mandate to oversee, coordinate and supervise activities of Zonal Offices, ensure optimal utilization of human and material resources at the Zones to efficiently actualize the regulatory mandate of the Commission.

The Zonal Operations Department comprises of two (2) Units:

1. Stakeholder Management Unit (SMU)
2. Surveillance and Impact Assessment Unit (SIAU)

 The Department oversees the activities of 5 Zonal offices namely:

1. Lagos Zonal Office (Comprising Lagos, Edo and Ogun States)
2. Ibadan Zonal Office (Comprising Oyo, Ondo, Ekiti, Kwara and Osun States)
3. Kano Zonal Office (Comprising Kano, Kaduna, Bornu, Kebbi, Adamawa, Bauchi, Gombe, Yobe, Jigawa, Katsina, Sokoto, Zamfara and Taraba States
4. Enugu Zonal Office ( Comprising Enugu, Imo, Anambra, Abia and Ebonyi States)
5. PortHarcourt Zonal Office (Comprising Rivers, Bayelsa, Cross River, Akwa-ibom and Delta States)
6. North Central States (Comprising FCT, Benue, Plateau, Niger and Nasarawa States).

 

LOCATION

Nigerian Communications Commission Annex Building,
Plot 1253 Cadastral Zone C06,
Mbora District,
Abuja, FCT.

HEAD OF DEPARTMENT
Mrs. Amina Shehu
Tel: 09-461- 8250, 09- 461- 7000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

OBJECTIVES OF THE SERVICE CHARTER

The Zonal Operations Department Service Charter sets the standards and the scope of services to our customers. We are committed to providing quality services to all our customers and appreciate feedback on how to improve on what we have set to do

PURPOSE STATEMENT OF THE ZONAL OPERATIONS DEPARTMENT

To effectively coordinate the zonal operations of NCC and bring regulatory services closer to various stakeholders.

KEY FUNCTIONS OF THE DEPARTMENT

• Increase visibility of the Commission in the served, underserved and unserved areas of the country
• Facilitate Consumer education and protection
• Help improve quality of service
• Ensure effective Stakeholder engagement
• Replicate NCC brand nationally
• Help growth of the Gross Domestic Product (GDP) arising from the contribution of the telecom sector
• Ensure full deployment and effective utilization of human and material resources at the Zonal Offices for the realization of the Commission’s mandate across the country.

These functions enable us to;

• Efficiently and effectively manage limited resources.
• Coordinate the monitoring and surveillance in Zonal Offices of breaches regarding Licence conditions, defined standards, regulations and Commission’s policies.
• Supervise the management of human and material resources of the Commission in the Zones and serve as intermediary between the Zonal Offices and the Head Office
• Coordinate the monitoring and assessment of the overall quality of networks at the Zones
• Coordinate investigations at the Zones on reported cases of breach of BTS, site installation of Masts and Towers, Right of Way issues, etc.
• Promote synergy between the Zonal Offices and relevant Departments at the Head Office in order to improve productivity and workflow
• Supervise periodic public awareness programmes of the Commission in the Zone
• Coordinate the activities of the Zonal Offices to facilitate timely processing of their requests
• Partake in monitoring of NCC s projects at the Zones
• Oversee licensing activities performed by the Zonal Offices
• Oversee all Consumer complaints from the Zones and ensure timely resolution in accordance with the set KPIs in the Commission
• Monitor the process of dispute resolutions among Stakeholders in the Zones.

OUR STRENGTH

• Competent, skilled and motivated manpower
• Teamwork
• Consistent strategic focus
• Committed and Purposeful departmental leadership

OUR LIMITATIONS

• Budgetary approvals
• Delayed response from other Departments to requests from the Zonal Offices
• Imbalance in the spread of Zonal Offices.

MAIN CLIENTS OF THE DEPARTMENT

• Staff
• Other Departments
• General Public

MAIN PARTNERS

• NCC Management
• Ministries, Departments and Agencies (MDA)
• Telecom Consumers
• Telecom Service Providers
• Telecom Equipment Vendors
• Consultants
• ICT Sector
• Telecom Associations
• All Departments of the Commission
• All Zonal Offices of the Commission

 

OUR SERVICE GUARANTEE

In delivering our services, we commit to honour the Commissions Core values of

1. Integrity
2. Excellence
3. Professionalism
4. Responsiveness
5. Innovation
6. Commitment

 

CLIENTS OBLIGATIONS

To help the Department discharge its duties, Stakeholders (internal & external) are expected to:

• Be well informed about the Department and Servicom Charter
• Follow the standard procedures/channels for obtaining required services and information
• Forward request within reasonable time to ensure timely response.

 

ACCESSIBILITY

The Zonal Operations Department offices are open during official working days as below:

Morning: 8.00am ± 1.00pm
Afternoon: 02.00pm ± 5.00pm

The office is located on the

3rd floor 3B06
Nigerian Communications Commission Annex,
Plot 1623, Cadastral Zone C06,
Mbora District,
Abuja, FCT.

 

REVIEW OF THE CHARTER

As the Department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continued relevance and validity towards the growth and development of the Nigerian Telecom sector.

 

FEEDBACK MECHANISM

We welcome and value feedback on our performance to enable us improve on our service delivery to our customers.

Armstrong Abur
Zonal Operations Department,
Nigerian Communications Commission Annex,
Third (3rd) Floor, Room 3C23,
Plot 1623, Cadastral Zone C06,
Mbora, Abuja.
Tel: 09- 461- 8253
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.