NIGERIAN COMMUNICATIONS COMMISSION
DIGITAL ECONOMY
SERVICOM CHARTER

INTRODUCTION

On the 6th of July 2020 the Governing Board of the Commission approved the creation of Department of Digital Economy (DDE) under the office of the Executive Vice Chairman/CEO.

The Department of Digital Economy ensures an overall efficient and effective coordination, supervision and implementation of all Digital Economy related activities of the Commission geared towards achieving the policy objectives of the Federal Ministry of Communications and Digital Economy as outlined in the new Nigerian National Broadband Plan (NNBP 2020-2025) and the National Digital Economy Policy and Strategy (NDEPS).

The Department is strategically structured into three (3) Units to cover the broad aspects of the National Digital Economy Policy and Strategy (NDEPS) as well as other key areas of digital economy functions of the Commission. The Units and their broad functions are listed below:

  1. Broadband Monitoring Unit

    Infraco, IXPN, Database & Statistical Analysis

  2. Digital Innovation & Entrepreneurship Unit

    Emerging Trends, OTT, Local Content, Entrepreneurship, Big Data & SDGs

  3. Digital Skills & Services Unit

    Digital Regulation, VAS/FINTECH, Financial Inclusion, Digitals Literacy & Skills, e-Government, Digital Advocacy, Enlightenment & Adoption

 

LOCATION

The Depratment of Digital Economy is located on the Third (3rd) Floor,
Nigerian Communications Commission Head Office Annex,
Communication and Digital Economy Complex,
Mbora, Abuja

HEAD OF DEPARTMENT
Engr. Babagana Digima
Tel: 09-4617000; 09-4618280
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

VISION

To Promote Digital Economy Policies and Objectives of the Commission by Integrating Broadband Digital Infrastructure, Services and Skills.

 

SERVICE PROVISION

 

SERVICE DELIVERY

In discharging the above services the department ensures at all times that services are discharged in consonance with the Commission’s core values and global best practice.

 

SERVICE DELIVERY MONITORING

The department will periodically monitor stakeholders perceptions of its services, feedbacks will be evaluated with all observed lapses treated immediately. This will be achieved through an online survey, periodic organization of stakeholder’s fora and regular consultative meetings with stakeholders.

 

DETAILS OF STAKEHOLDERS (INTERNAL /EXTERNAL)

 

GRIEVANCE REDRESS MECHANISM

To ensure that the Department of Digital Economy serves you better, Stakeholders are enjoined to write to us on ineffective service delivery or any other issue pertaining to service delivery through the Department’s SERVICOM representative as stated below:

Kubra Lawan Badawi
Digital Economy Work Station 1st Floor, Room 1B15
Department of Digital Economy
Communications and Digital Economy Complex Mbora, Abuja.
Tel: 09-4618285; 09-4617000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

STAKEHOLDERS OBLIGATIONS/EXPECTATIONS

Stakeholders should follow the laid down procedures/channels for obtaining required services and information from the department.

The Department will ensure prompt response to various request from both internal and external stakeholders.

 

LIMITATIONS

 

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure it continues relevance and validity.

This charter will also be reviewed as new trends in ICT emerge.

 

CONCLUSION

The department is dignified to work with its stakeholders towards the growth and development of the Nigerian Telecom sector.