What is the NCC directive on compensation for network outages?
The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
From when will this compensation mechanism take effect?
The compensation framework will take effect from April 2026.
Licensing
In order to maintain market integrity and ensure continuous compliance with the Nigerian Communications Act, any significant change in ownership requires formal oversight and prior authorization from the Nigerian Communication Commission. The following sections address common questions related to the application process, the financial and documentary obligations of the Licensee, criteria necessary to secure final regulatory approval, etc.
What is considered a change in shareholding structure?
- Individual Licence: According to the provision of the Nigerian Communication Act 2003, the Commission is required to convey its decision to the applicant within 90 days of receipt of the application for an individual Licence with complete documentation that is not the subject of a competitive bid.
The Commission has a surveillance programme aimed at identifying illegal operators and appropriate sanctions/enforcement action against any defaulter who fails to regularize operations. The Commission would be pleased to receive information from the public on only suspected illegal Operator.
- Click on Licensing Application management System
- Select Provide Licence details
- Submit your Licence information for verification and approval
- If you are a Local Company, select your company's ownership type.
The outcome will be communicated via the status tab on the Licensing Application Management System portal.
- Ensure the necessary information has been provided
- Review your Company Details,
- Add and wait for validation of your Tax Identification Number (TIN) by FIRS.
- Ensure your undertaking is properly ticked
- Select company representative
- make payment
- Click on the submit button. (You can only submit your application once the submit button is enabled.