What is the NCC directive on compensation for network outages?
The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
From when will this compensation mechanism take effect?
The compensation framework will take effect from April 2026.
Licensing
In order to maintain market integrity and ensure continuous compliance with the Nigerian Communications Act, any significant change in ownership requires formal oversight and prior authorization from the Nigerian Communication Commission. The following sections address common questions related to the application process, the financial and documentary obligations of the Licensee, criteria necessary to secure final regulatory approval, etc.
What is considered a change in shareholding structure?
You require a Class Licence to operate a cybercafé in Nigeria.
- Total number of allotted shares must sum up to 100% for information to be saved successfully.
- Share allotment must conform to the information filed with the CAC.
The Commission is authorized to issue communications Licences for the operation and provision of communications services or facilities by way of Class or Individual Licences
Please visit the Commission website under Licensing & Regulation, click Guideline you will see the Commission’s Guidelines on International Gateway Access and Voice over Internet Protocol (VoIP).
- Information for each Shareholder must be complete and accurate as filed with the CAC.
- You may add, remove, or modify each shareholder’s rating, one after the other until it sums up to 100%, then click on Save.
- Note that the total rating must conform to the information filed with the CAC.
Please visit our web site: www.ncc.gov.ng under Licensing and Regulation, click list of Licensee etc.
NCC does not regulate technology; however an interested operator must have an operating Licence and the required frequency to be able to provide the service.