Frequently Asked Questions

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What is the NCC directive on compensation for network outages?

The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).

From when will this compensation mechanism take effect?

The compensation framework will take effect from April 2026.

The End User Billing (EUB) policy for USSD banking in Nigeria is an important change in how customers are charged for transactions. It emerged as a consensus option between banking and telecommunications services sectors and their respective regulators (the Central Bank of Nigeria and the Nigerian Communications Commission) to address challenges around the seamless provision of USSD services.

Licensing

In order to maintain market integrity and ensure continuous compliance with the Nigerian Communications Act, any significant change in ownership requires formal oversight and prior authorization from the Nigerian Communication Commission. The following sections address common questions related to the application process, the financial and documentary obligations of the Licensee, criteria necessary to secure final regulatory approval, etc.

What is considered a change in shareholding structure?

Steps for Applying for new Individual Licence:

Step 1

The NCC does not grant Licences for radio broadcasting. You may contact the Nigerian Broadcasting Commission for further information on establishing a FM Radio Station.

Contact:

Tel: +234-9-4617055, and 234-9-4618714

Send an email to [email protected]

A tutorial video is available on the LAMS application portal on how to use the application. You may contact the Commission at [email protected] for any further enquiries.

An applicant must be adequately capitalized to provide the proposed service. Evidence of sufficient funding is one of the requirement for Licence.

Once your Licence application is successfully submitted, channel all further enquires via the comment section of the Licensing Application Management System (LAMS)
Log into your profile
Open your ongoing application
Send you comments via chat window at the top right-hand corner of the dashboard.
Contact:

Tel: +234-9-4617055, and 234-9-4618714

Send an email to [email protected]

The Licence fees payable vary according to the services. Please visit the Commission’s website: www.ncc.gov.ng under licensing link for the fee structure or contact the Commission for the applicable fees.

Kindly visit our fees & pricing page here to view the list.

Frequently Asked Questions

Framework for Compensation of Consumers

End User Billing (EUB) Policy for USSD Banking Transactions in Nigeria

Licensing

Transfer of Licence and Change in Shareholding Structure

I want to apply for a Licence (new Individual Licence application)

Does the NCC grant Licences for establishment of an FM Radio Station?

What do I do if I am having payment issue and cannot generate invoice?

Any training sessions on the online application process?

What is the minimum share capital required by a Company applying for a Licence?

I have submitted my application, when am I getting my certificate? I want to know the status of my application

How much does it cost to obtain a Licence?