What is the NCC directive on compensation for network outages?
The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
From when will this compensation mechanism take effect?
The compensation framework will take effect from April 2026.
Licensing
In order to maintain market integrity and ensure continuous compliance with the Nigerian Communications Act, any significant change in ownership requires formal oversight and prior authorization from the Nigerian Communication Commission. The following sections address common questions related to the application process, the financial and documentary obligations of the Licensee, criteria necessary to secure final regulatory approval, etc.
What is considered a change in shareholding structure?
- If you are a Local Company, select your company's ownership type.
The outcome will be communicated via the status tab on the Licensing Application Management System portal.
- Ensure the necessary information has been provided
- Review your Company Details,
- Add and wait for validation of your Tax Identification Number (TIN) by FIRS.
- Ensure your undertaking is properly ticked
- Select company representative
- make payment
- Click on the submit button. (You can only submit your application once the submit button is enabled.
- Sign up on the Commission’s eservice portal via the link: esevices.ncc.gov.ng,
- click on Licensing Application Management System (LAMS),
- view your Licence and
- click on renew to apply for renewal of Licence
(Please note that to successfully submit an application for Licence renewal, the licensee is required to provide/upload the evidence of compliance with relevant Licence obligations. Compliance with Licence obligations is required for Licence renewal.)
The obligations are;
Note that you are required to register your company and then apply for the Licence by clicking on the Licensing Application Management System (LAMS) to begin the Licence application process.
Yes, all applications are saved automatically.