What is the NCC directive on compensation for network outages?
The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
From when will this compensation mechanism take effect?
The compensation framework will take effect from April 2026.
Licensing
In order to maintain market integrity and ensure continuous compliance with the Nigerian Communications Act, any significant change in ownership requires formal oversight and prior authorization from the Nigerian Communication Commission. The following sections address common questions related to the application process, the financial and documentary obligations of the Licensee, criteria necessary to secure final regulatory approval, etc.
What is considered a change in shareholding structure?
- Sign up on the Commission’s eservice portal via the link: esevices.ncc.gov.ng,
- click on Licensing Application Management System (LAMS),
- view your Licence and
- click on renew to apply for renewal of Licence
(Please note that to successfully submit an application for Licence renewal, the licensee is required to provide/upload the evidence of compliance with relevant Licence obligations. Compliance with Licence obligations is required for Licence renewal.)
The obligations are;
Note that you are required to register your company and then apply for the Licence by clicking on the Licensing Application Management System (LAMS) to begin the Licence application process.
Yes, all applications are saved automatically.
Submit a formal request for refund to the Commission in writing attaching all supporting documents.
Kindly visit the License Documents and Frameworks page to view the documents and frameworks for our Licences.
Please note that TCC and TIN verification and validation is done by FIRS. The Commission does not reject / process TCC or TIN. Kindly contact FIRS for further assistance.
Licensing & Authorisation Department
Nigerian Communications Commission
Plot 423, Aguiyi Ironsi Street, Maitama, Abuja,
Federal Capital Territory, Federal Republic of Nigeria.
Tel: +234-9-4617055, 234-9-4617054 and 234-9-4618714 or
Send an email to [email protected]