Frequently Asked Questions

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USSD Billing Policy

End User Billing (EUB) Policy for USSD Banking Transactions in Nigeria
The End User Billing (EUB) policy for USSD banking in Nigeria is an important change in how customers are charged for transactions. It emerged as a consensus option between banking and telecommunications services sectors and their respective regulators (the Central Bank of Nigeria and the Nigerian Communications Commission) to address challenges around the seamless provision of USSD services.

Licensing

How will I be notified of the outcome of my application?

The outcome will be communicated via the status tab on the Licensing Application Management System portal.

I have uploaded all the required documents yet I am unable to submit my application.
  • Ensure the necessary information has been provided
  • Review your Company Details,
    • Add and wait for validation of your Tax Identification Number (TIN) by FIRS.
    • Ensure your undertaking is properly ticked
    • Select company representative
    • make payment
    • Click on the submit button. (You can only submit your application once the submit button is enabled.

How can I apply for renewal of my Licence?
  • Sign up on the Commission’s eservice portal via the link: esevices.ncc.gov.ng,
  • click on Licensing Application Management System (LAMS),
  • view your Licence and
  • click on renew to apply for renewal of Licence

(Please note that to successfully submit an application for Licence renewal, the licensee is required to provide/upload the evidence of compliance with relevant Licence obligations. Compliance with Licence obligations is required for Licence renewal.) 

The obligations are;

I have registered my Company, when am I getting my Licence?

Note that you are required to register your company and then apply for the Licence by clicking on the Licensing Application Management System (LAMS) to begin the Licence application process.

Can I save my application and return to complete it later?

Yes, all applications are saved automatically.

I made a wrong payment; I want a refund.

Submit a formal request for refund to the Commission in writing attaching all supporting documents.

Where can I find more information about Legal and Licensing Framework?

Kindly visit the License Documents and Frameworks page to view the documents and frameworks for our Licences.

Why is my TCC/TIN rejected?

Please note that TCC and TIN verification and validation is done by FIRS. The Commission does not reject / process TCC or TIN. Kindly contact FIRS for further assistance.

Who can I contact for further assistance with my application?

Licensing & Authorisation Department

Nigerian Communications Commission

Plot 423, Aguiyi Ironsi Street, Maitama, Abuja,

Federal Capital Territory, Federal Republic of Nigeria.

Tel: +234-9-4617055, 234-9-4617054 and 234-9-4618714 or

Send an email to [email protected]