| # | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks |
|---|---|---|---|---|
| 1. | Resolution of complaints related to the installation of masts and towers | Receipt of Letter of Complaint with necessary details and information attached. | 21 Days | NIL |
| 2. | Sanctions for breach of guidelines | Breach of these guidelines may lead to suspension from future promotional activities and other sanctions pursuant to the Nigerian Communications (Enforcement Process, etc.) Regulations. | Depends on the severity of the breach | Sanctions could include suspension or other penalties as per enforcement process. |