In line with Executive Order 001 (EO-001, 2017) on Ease of Doing Business, find below the NCC's Service Delivery Timelines from the various Departments of the Commission.
Download: pdf NCC Service Delivery Timelines (786 KB)
Consumer Affairs Bureau
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks |
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1. | Advertisement |
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7 Days | Application fee per promotion ₦350,000.00 |
2. | Promotion |
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7 Days | Application fee per promotion ₦350,000.00 |
Finance Services Department
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks |
---|---|---|---|---|
1. | Payment Of Annual Operating Levy (AOL) | Submission of Audited Accounts together with breakdown of revenue and cost of sales to the Commission not later than six (6) months after year end. | 7 Days | Conclusion is dependent on the submission of complete and accurate information. |
2. | Issuance Of Receipt Of Payment For Services | Submission of Remita receipt to the Commission | Immediately | On confirmation of inflow into the Commission's Treasury Single Account with the Central Bank of Nigeria. |
Legal & Regulatory Services Department
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks |
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1. | Issuance Of Regulatory Good Standing To Licensee |
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14 Days | NIL |
2. | Change In Shareholding Structure Of Licensee |
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14 Days | ₦50,000.00 |
3. | Transfer Of Licence |
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14 Days | ₦100,000.00 |
4. | Use Of Trade Name By Licensee |
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14 Days | NIL |
5. | Issuance Of Certified True Copy (CTC) To Licensee | Application must be in writing and addressed to the Executive Vice Chairman, for the attention of the Legal and Regulatory Services Department). A copy of the Remita Retrieval Reference advice should be attached to the application as evidence of payment of the application fee via the Commission's website.
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48 Hours 14 Days |
₦10,000.00 |
6. | Issuance Of Certificate To Proceed To Court For Enforcement Of The Provisions On Competition Practices. | Receipt of application. | 7 Days | NIL |
7. | Conduct Public Inquiry | The Commission may initiate a Public Inquiry either
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35 Days (To obtain Management's Approval and issue statutory 21 days' Notice) NB: The report of the inquiry is published within 45 days of the Inquiry |
NIL |
8. | Register Interconnection Agreements | Receipt of duly executed Interconnect Agreement by Licensee. | 14 Days of the submission of the Agreement to the Commission | NIL |
9. | Provide Legal Opinion | Receipt of request for legal opinion on any issue | 5 Days after the receipt of all relevant information/documents | |
10. | Give Statement Of Reasons For Decision | Receipt of letter requesting for Statement of Reasons | 14 Days after the receipt of written request by an aggrieved person | |
11. | Review Of The Commission's Decision | Receipt of letter requesting for review of the Commission's decision within 30 days of receiving the Statement of Reasons | Not later than 60 days from the date of receipt of the aggrieved person's written submissions in line with Section 87 of the Nigerian Communications Act, 2003. | |
12. | Respond To Request For Freedom Of Information Based On The Freedom Of Information (FOI) Act, 2011 | Receipt of letter requesting for information under the FOI Act, 2011. | 7 Days of receipt of request and an additional 7 Days in cases where more time is needed to collate the requested information. | |
13. | Resolution Of Complaints From Law Firms |
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60 Days (failure to resolve the complaint within 60 Days will have the matter forwarded to the Commission's Compliance Monitoring & Enforcement Department). | |
14. | Dispute Resolution | Sixty (60) days from the date of commencement of proceedings in line with the Dispute Resolution Guidelines, 2004. | ||
15. | Complaint Adjudication | Sixty (60) days | ||
16. | Stakeholder Arbitration | Twenty One (21) days | ||
17. | Pre-Action Notice In Court Cases Relating To The Commission | 24 Hours | ||
18. | Certificate For Leave To Proceed To Court | No timeline provided by the NCA, 2003 |
Licensing & Authorisation Department
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks |
---|---|---|---|---|
1. | Application for Individual Licences |
|
28-56 Days depending on the service and comprehensiveness of required information. However the Nigerian Communications Commission Act, 2003 mandates the Commission to respond to all applicants within 90 Days, though most applications are processed within a shorter timeframe. |
Individual Licence Fees can be obtained on the Commission's website via the URL below : https://www.ncc.gov.ng/docman-main/licensing-application-forms/745-individual-license-application-form-3/file |
2. | Application for Class Licence |
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Once the application is completed, an offer letter is issued within 48 hours. | Class Licence Fees can be obtained on the Commission's website via the links below: https://www.ncc.gov.ng/docman-main/licensing-application-forms/712-class-license-application-form-1/file |
3. | Renewal of Licence | Clearance from the Commission on the licensee's compliance with its obligations to the Commission must first have been obtained/ascertained before the renewal process can commence. The obligations are as follows;
|
90 Days | Same as Licence Fee |
New Media & Information Security
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks |
---|---|---|---|---|
1. | Request For SIM Registration (KYC) And CDR Data By Law Enforcement Agencies (LEAs). |
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3 Days after the receipt of all relevant data from MNOs. | NIL |
Policy Competition & Economic Analyses Department
# | Service/Task | Timelines | Fees/Remarks |
---|---|---|---|
1. | Tariff approval | 10 - 45 Working Days | NIL |
2. | Approval to use NCC's library (external users) | 5 - 10 Working Days | NIL |
3. | Modification of an already approved tariff | 5 Working Days | NIL |
4. | Confirmation of Reasonableness of Service fees (CRS) | 5 Working Days | NIL |
5. | Approval to tour the NCC's museum | 48 Hours | NIL |
6. | Response to enquiry/request on policy and industry related issues from local and international interest. | 48 Hours | NIL |
Procurement Department
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks | |
---|---|---|---|---|---|
1. | Procurement Process; Specific Procurement Notice | ||||
A. | Solicitation of Advertisement |
All bidders in addition to requirements contained in any solicitation documents shall:
|
16 - 24 Days | Minimum of Twenty Thousand Naira only (₦20,000.00) depending on the Complexity and Value of Project. | |
B. | General/Other Public Notices | Minimum 7 days | |||
C. | Bids Opening; Opening of Submitted bids. | Immediately after the close of Submissions | |||
D. | Bid Evaluation/Report Preparation; Preparation of Bid Evaluation and writing of Report. | 14-24 days | |||
E. | Presentation of Report; MTB Consideration and Approval | 14 days | |||
F. | Award and Signing of the Contract; Award | 14 days | |||
2. | Procurement Records Submission: Transmission of Procurement records for the financial year to the Bureau of Public Procurement | 90 days after the end of the financial year. | |||
3. | Response to Complaint on the Outcome of any Procurement Proceedings. | 15 working days. | |||
4. | Response to Bureau Queries/Requests. | Minimum of 10 working days or may be demanded by the Bureau. |
Spectrum Administration Department
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks |
---|---|---|---|---|
1. |
Interference Resolution |
|
15 Days (but in exceptional cases 30 days from the date of receipt of complaint). | NIL |
2. | Issuance Of Frequency Licence | 30 Days from the date of receipt of properly completed application form and specified fee. | Details on Commercial Frequency and Microwave Frequency Spectrum Fees can be obtained on the Commission's website at the following link; Frequency Fees & Pricing | |
3. | Fees For Wireless Local Loop (WLL) Frequencies: | The price of Spectrum (excluding microwave frequencies) is calculated on an annual per state basis as stated in the First Schedule and Second Schedule (Part A) of the Frequency Spectrum (Fees & Pricing, etc.) Regulations, 2004. | ||
4. | Fees For Microwave Frequencies | Microwave frequencies are not priced on State basis. Unit price is uniform throughout the Federation and subject to review, from time to time. The fee for Microwave frequencies is calculated as provided under the Second Schedule (Part C) of the Frequency Spectrum (Fees & Pricing, e.t.c) Regulation, 2004. |
Technical Standards & Network Integrity Department
# | Service/Task | Conditions / Requirements | Timelines | Fees/Remarks | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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1. | Type Approvals | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
A. | Application For Communications Equipment Type Approval Certification. |
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B. | Mobile Phones and Tablets Type Approval |
In addition to the Conditions/Requirements in 1A above. Additional test reports are required here. Test reports should be in the following areas, but not limited to the list below:
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30 Days | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
C. | Microwave Radio Fixed/Multipoint Type Approval |
In addition to the Conditions/Requirements in 1A above. Additional test reports are required here. Test reports should be but not limited in the following areas:
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30 Days | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Type Approval Fees
NOTES
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2. | Procedure For BTS Site Inspection And Approval |
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90 Days | NIL | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3. | Telecommunication Mast/Tower Certification/Licences |
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45 Days | NIL | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4. | National Numbering Plan (NNP) | National Numbering Resource Allocation Requirements/ Conditions:
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75 Days 65 Days |
New Application Fees Schedules:
Annual Renewal Fees schedule:
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5. | Application for Short Codes |
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20 Days (old applicants) 15 Days (new applicants) |
Eleven thousand Naira (₦11,000.00) only for application form and processing fee. |