The Legal & Regulatory Services Department reports to the Executive Commissioner (Stakeholder Management). It is charged with the responsibility of ensuring that the activities and operations of the Commission are carried out in line with the provisions of the Nigerian Communications Act 2003 and any other relevant legislation.
The Compliance Monitoring and Enforcement Department reports to the Executive Commissioner (Stakeholder Management) and is charged with the monitoring of licensees and the enforcement of compliance with set rules and regulations as defined within the Nigerian Communications Act 2003 and subsidiary regulations in order to ensure decent conduct within the industry. The Department also provides information for the publishing of annual reports on the performance of all licensees at the end of each financial year.
The Consumer Affairs Bureau is the Department charged with ensuring the protection of the rights, privileges, and interests of telecommunications consumers and stakeholders, through adequate information publication and dissemination programmes, collaboration with Consumer Advocacy Groups, facilitating direct interaction between telecoms service providers and telecoms service consumers, creating avenues of redress for dissatisfied consumers, and the development of effective policies and strategies that promote telecoms service delivery and improve consumer sa
The Licensing & Authorization Department is the Department charged with evaluating applicants and turning them into licensees of the Commission. The Department, per Section of 31 (1) of the NCA 2003, processes license applications, reviews and processes the renewal of expired licenses, produces license documents & certificates (for Class licensees), and maintains the licensees’ database.
The Zonal Operations Department Reports to the Executive Commissioner (Stakeholder Management). The Department has the mandate to oversee, coordinate, and supervise activities of the Commission's Zonal Offices, and to ensure optimal utilization of human and material resources to efficiently actualize the regulatory mandate of the Commission. The Zonal Offices of the Commission are located in Enugu, Ibadan, Kano, Lagos, and Port Harcourt.
DIRECTOR: Ms. Helen Obi
The Board of Commissioners is charged with the governance of the Nigerian Communications Commission and has oversight functions over all of the Commission's activities. Its nine (9) members are appointed by the President, subject to confirmation by the Senate of the Federal Republic of Nigeria; this includes the EVC and the two Executive Commissioners, and the six non-Executive members representing each of the six geopolitical zones in Nigeria.
The Commission Secretariat Reports directly to the Board of Commissioners. It is the department charged with carrying out the secretarial responsibilities of the Commission, as well as managing, coordinating, and communicating the activities and decisions of the NCC's Board of Commissioners. The Department therefore prepares and evaluates all agreements between the Commission, other agencies, its contractors, and consultants.
The Internal Audit Department Reports directly to the EVC/CEO and is subject to the Board of Commissioners' oversight. It is responsible for ensuring that the Commission's systems and procedures across all departments are in full compliance with Public Service Rules, Finance & Accounting Regulations, Treasury circulars, and other Government Regulations.
The Corporate Services Department is mandated to provide and maintain a conducive and safe work environment, work tools, and support services for staff to achieve the Commission's objectives. Its core operations include managing facilities, utilities, janitorial services, vehicle fleet, assets, inventory, office equipment, vendors, fumigation, and security across all premises. Additionally, the Department handles architectural, electrical, mechanical, civil works, property acquisition, bill payments, and security personnel management.
The Public Affairs Department reports directly to the EVC/CEO. It is responsible for providing adequate, accurate, and timely information about the Commission’s policies, programs, and decisions in order to build cordial relationships, and also coordinate and promote cooperation in areas of common interests between the Commission and its stakeholders. This includes the Nigerian public, telecoms operators, the Press, the National Assembly, Ministries, Departments, and Agencies (MDAS) of Government.