Quality of Experience (QoE) is a critical measure of how users perceive and interact with telecommunications services. It goes beyond technical performance metrics to capture the real-world satisfaction of consumers when using voice, data and digital services. 

The Telecom Value Chain is made up of several interconnected components, each playing a vital role in delivering services to the end-user. These components or building blocks collectively determine the quality of service and, ultimately, the user’s experience.

Consistent with Section 70 Subsection 2 of the Nigerian Communications Act 2003 (NCA 2003), the Commission is empowered to make and publish guidelines on all matters as are deemed necessary to give full effect to the provisions and administration of the NCA 2003,

The following are the legal guidelines issued by the Commission, in line with the NCA 2003;