Quality of Service (QoS)
The Nigerian Communications Commission is empowered to establish minimum Quality of Service (QoS) standards in service delivery for the telecommunications industry.
These QoS standards ensure that consumers continue to have access to high quality telecommunications service by setting basic minimum quality levels for all operators.
Compliance Monitoring & Enforcement
Consistent with Section 89 of the Nigerian Communications Act 2003 which mandates the Commission to monitor all significant matters relating to the performance of all licensed telecoms service providers and publish annual reports at the end of each financial year, the NCC has developed Compliance Monitoring and Enforcement strategies to prosecute the above mandate and achieve the Commission’s objective of fair competition
Service Delivery Timelines
In line with Executive Order 001 (EO-001, 2017) on Ease of Doing Business, find below the NCC's Service Delivery Timelines from the various Departments of the Commission.