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The Commission Secretariat Reports directly to the Board of Commissioners. It is the department charged with carrying out the secretarial responsibilities of the Commission, as well as managing, coordinating, and communicating the activities and decisions of the NCC's Board of Commissioners. The Department therefore prepares and evaluates all agreements between the Commission, other agencies, its contractors, and consultants. It also executes agreements in conjunction with the EVC and other designated signatories of the Commission, keeps the Commission's official records and vital documents, and, as such, is responsible for keeping the Official Seal of the Commission.

The Internal Audit Department Reports directly to the EVC/CEO and is subject to the Board of Commissioners' oversight. It is responsible for ensuring that the Commission's systems and procedures across all departments are in full compliance with Public Service Rules, Finance & Accounting Regulations, Treasury circulars, and other Government Regulations. This includes conducting value-for-money audits, as well as ad hoc verifications and inspections of projects, acquisitions, financial records, ICT systems, etc., to identify vulnerable areas and malfunctions, and ensuring quality execution of deliverables.

HEAD: Mrs. Stella Erebor

The Corporate Services Department is mandated to provide and maintain a conducive and safe work environment, work tools, and support services for staff to achieve the Commission's objectives. Its core operations include managing facilities, utilities, janitorial services, vehicle fleet, assets, inventory, office equipment, vendors, fumigation, and security across all premises. Additionally, the Department handles architectural, electrical, mechanical, civil works, property acquisition, bill payments, and security personnel management.

DIRECTOR: Mr. Usman Malah

The Public Affairs Department reports directly to the EVC/CEO. It is responsible for providing adequate, accurate, and timely information about the Commission’s policies, programs, and decisions in order to build cordial relationships, and also coordinate and promote cooperation in areas of common interests between the Commission and its stakeholders. This includes the Nigerian public, telecoms operators, the Press, the National Assembly, Ministries, Departments, and Agencies (MDAS) of Government.

DIRECTOR: Mr. Reuben Muoka

The Corporate Planning Strategy & Risk Management Department reports directly to the EVC/CEO. It is responsible for the development and monitoring of the Commission’s corporate business plans and scorecards, overseeing the implementation and achievement of strategic goals, the planning and facilitation of retreats and workshops for the various cadres of staff within the NCC, conducting risk analyses, and facilitating the Commission's strategic decision-making processes, as well as coordinating the preparation of annual reports.

DIRECTOR: Mr. Kelechi Nwankwo

The Policy Competition and Economic Analysis Department reports directly to the EVC/CEO. It is responsible for the economic regulation of the industry. This includes the approving, regulating, and monitoring of telecoms tariffs; assessing the level of competition in the industry; the monitoring of anticompetitive behaviors; measuring the performance of the telecoms industry; as well as the provision of policy directions on topical issues related to the telecoms industry. The Department also manages the Commission's Library and Telecoms museum.

DIRECTOR: Mr. Ayuba Shuaibu

The Finance Services Department is charged with keeping the financial and accounting records of the Commission in compliance with the requirements of the enabling laws of Nigeria. The Department's responsibilities include staff and third-party payment processing, preparation of the annual budget, preparation of fiscal year final accounts, budget and performance monitoring, coordination of annual audits by external auditors, remittance of taxes (i.e., WHT, VAT, PAYEE) to relevant agencies of government, etc. The Department is structured into four units: Treasury and Investment, Planning and Budgeting, Financial Accounting, and Financial Reporting & Reconciliation.

DIRECTOR: Mr. Yakubu Gontor

The Procurement Department reports to the EVC/CEO. It is responsible for carrying out procurement activities for the Commission in line with the Public Procurement Act 2007 in order to minimize cost and achieve value for money for the Commission. The mandate of the Department is to ensure improved stakeholder satisfaction with procurement, improved procurement compliance, improved procurement quality of service, and optimized procurement and contract delivery to the Commission.

HEAD: Mrs. Adejoke Atte

The Universal Service Provision Secretariat is responsible for the day-to-day administration of the Universal Service Provision Fund. The USPS is resident in the Commission and is charged with ensuring the accomplishment of the goals of the USPF by identifying the market efficiency and access gaps and designing incentives that would promote the rollout of sustainable ICT services in rural, unserved, and underserved areas. The USPS also facilitates the availability of transmission infrastructure and connection to the national backbone in all LGAs, and also to drive increasing access to data and voice services and provide a platform for universal service.

SECRETARY: Mr. Oluyomi Arowosafe

The Special Duties Department reports to the EVC and is responsible for the deployment and establishment of Emergency Communications Centres (ECCs) through the provision and activation of the 112 emergency code in the country. The Department also oversees the security architecture and coordinates the international affairs and relationships of the Commission.

The Digital Economy Department reports to the EVC and is responsible for monitoring the implementation of the Nigerian National Broadband Plan (2020 - 2025) and the National Digital Economy Policy and Strategy in line with the responsibilities of the Commission and the mandate of the Ministry of Communications & Digital Economy.

DIRECTOR: Ms. Olatokunboh Oyeleye

The Human Capital Department reports to the EVC and is responsible for the formulation and implementation of effective
policies and procedures on recruitment, training and development, performance management, compensation and benefits packages for the retention of a highly motivated workforce. The Department also coordinates all general staff matters, such as the staff performance appraisal system, promotions, staff training and development, salary administration, grievance and disciplinary administration and staff welfare matters and the staff Management Information System.

DIRECTOR: Ms. Hafsat Lawal