The Technical Standards & Network Integrity Department is responsible for the technical regulation of the industry. Its duties involve reviewing, developing, and issuing Technical Standards aligned with global benchmarks, conducting Quality of Service assessments for operators, managing the National Numbering Plan (NNP), and executing type approvals for communications equipment.

DIRECTOR: Engr. Edoyemi Ogoh

The Research & Development Department facilitates research to better understand emerging technologies and trends in the telecommunications industry, and provide information/data to support the development of principles, standards and guidelines that ensures the continued effectiveness of the Commission. The Department also manages the Commissions Library and Telecom Museum.

HEAD: Babagana Digima

The Projects Department is responsible for the development, monitoring, evaluation and actualization of the Commission’s special intervention and Subscriber Identity Registration projects.

AG. HEAD: Shuaibu Swade

The Information Technology Department ensures that the Commission’s ICT infrastructure is secured, resilient, robust and aligns with the overall operational needs and goals of the Commission.

HEAD: Nkiru Ebenmelu

The Executive Commissioner - Stakeholder Management (ECSM). The Office of the ECSM facilitates engagement with Stakeholders in providing regulatory services that enhance compliance and promote industry growth.

The Legal & Regulatory Services Department provides legal support and advice to the Commission’s Board, Management, and other departments. The department develops industry regulations and guidelines and issues Direction and directives to telecommunications licensees. It also manages lawsuits, coordinates dispute resolution, works with legal professional bodies.

HEAD: Chizua Whyte

The Compliance Monitoring and Enforcement Department is responsible for licensees’ adherence to the Nigerian Communications Act 2003 and its subsidiary regulations and license technical standards, emerging technologies, promotion of technical research for the industry, cybersecurity and internet governance, spectrum and engineering issues conditions.

HEAD: Isa A. Olatinwo

The Consumer Affairs Bureau is charged with ensuring the protection of the rights, privileges and interests of telecommunications consumers. This is through information dissemination programmes, collaboration with Consumer Advocacy Groups, and direct interaction between telecoms service providers.

DIRECTOR: Freda Bruce-Bennett

The Licensing & Authorization Department is responsible for the processes relating to the issuance and renewal of all operational licenses for all categories of services provided within the industry by the Commission in line with the NCA 2003. It is also responsible for evaluating all licensable undertakings and related activities, ensuring transparency and alignment with international best regulatory practices.

DIRECTOR: Usman Mamman

The Zonal Operations Department is responsible for coordinating and supervising activities of the Commission's Zonal Offices. The Zonal Offices of the Commission are located in Enugu, Ibadan, Kano, Lagos and Port Harcourt respectively.

DIRECTOR: Usman Malah