Guidelines On SIM Replacement

Consistent with the Commission’s mandate as enshrined in Section 89 of the NCA 2003, quarterly audit of MNOs’ platforms was conducted to ascertain level of compliance with the Guideline on SIM Replacement. The guideline on SIM Replacement which came into effect on the 9th of June 2017 guides against illegal SIM Swap by fraudulent individuals. This quarterly audit exercise therefore, is critical to bringing to the barest minimum the cases of fraudulent SIM Upgrade/Replacement.

Monitoring Of Compliance With The Commission's Direction On Routing Of A Minimum Of 10% Of Interconnect Traffic By Mobile Network Operators (MNOS) Through Interconnect Exchange Licensees

Pursuant to the directive that Mobile Network Operators (MNOs) and Interconnect Clearing Houses forward their monthly interconnect traffic to the Commission on/before 10th of the preceding month.

Request For A Meeting From Sinel Global Concept Ltd.

The Commission received a letter from Sinel Global Concept Ltd. on behalf of Priority Communications Ltd., requesting a meeting on behalf of its client (Priority Communications Ltd.) for an out-of-court settlement regarding pending charge before the Federal High Court for illegal provision of communication services to wit; illegal deployment of service in the 5.4GHz frequency band.

Monitoring Of Compliance With The Commission’s Direction On Routing Of A Minimum Of 10% Of Interconnect Traffic By Mobile Network Operators (MNOs) Through Interconnect Exchange Licencees

Pursuant to the directive that Mobile Network Operators (MNOs) and interconnection clearing hous

Regional Stakeholders Parliaments With Relevant State Agencies In Charge Of Telecommunications Matters In Edo, Kaduna, Kogi And Oyo States

The Commission had successfully carried out a Stakeholders Engagement Session with relevant State Government Agencies on Tuesday, 17th July, 2018 at the HQ NAF Officers’ Mess and Suites, Kado, Abuja. Furthermore, there was a need to continue with the momentum of engaging State Government agencies who participated in that event.

Compliance Monitoring Of Mobile Number Portability (MNP) Scheme

Consistent with the Commission's mandate to monitor all significant activities relating to the performance of all Stakeholders in the Mobile Number Portability (MNP) Scheme and given the need to ensure a seamless porting process with strict adherence to the MNP Regulations 2014 and the Business Rules & Port Order Processes, a technical audit team carried out a comprehensive Q3, 2018 compliance audit exercise of the MNP Platform from 15th – 17th August, 2018.
 

Compliance Monitoring Of Operators' Individual Consumer Code Of Practice

Consistent with Section 106 (2) of the Nigerian Communications Act 2003 which mandates all licensed telecom companies to prepare individual consumer code for their respective customers and such consumer code shall be subject to the prior approval and ratification by the Commission, we are developing a compliance index database to ensure that operators comply with terms and conditions of their license documents.

Compliance Monitoring Of Value Added Services (VAS)

• Request For Information On VAS Subscription Methods - Following several complaints from Telecoms Subscribers on the incidences of forceful subscription of Value Added Services by VAS Providers without the explicit authorization of the subscriber, the Commission directed MNOs to provide a list of all value added services and their VAS Providers that are using some subscription methods currently on their network.

Physical Enforcement Action On Sale Of Pre-Registered SIM Cards

The Commission had carried out physical enforcement action on July 5th - 6th 2017 and August 8th – 10, 2017 in Jigawa and Bauchi States respectively.

Compliance And Audit Of The Operators' Do Not Disturb (DND) List On Their Networks

Following the issuance of the Commission’s Direction on Do Not Disturb (DND) Facility and the need to rebuild the subscribers’ confidence in the DND process, an audit exercise was carried out from 3rd – 12th May, 2017 to ensure that Mobile Network Operators (MNOs) fully comply with the implementation of the above Direction.

Arising from the findings during the exercise, the Commission is considering the following measures: