The Federal Republic of Nigeria

NCC and CPC on a Joint Regulatory Consumer Protection Investigation in Telecommunications Sector
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A meeting of joint investigative committee for response to the letters from National Assembly held on 10th September 2018 at the NCC Head Office Abuja.

The NCC and CPC earlier met on the 2nd of July 2018 to tackle the increasing rate of dropped calls and other unwholesome practices by telecommunications network operators in Nigeria.

In a statement at the joint session, the Executive Commissioner Stakeholders Management (ECSM) Mr . Sunday Dare, of the Nigerian Communications Commission and the Director General Of the Consumer Protection Council, Babatunde Irukera announced the commencement of a joint regulatory inquiry into consumer issues in the Telecommunication industry.

The joint inquiry which is in furtherance of the partnership with relevant security agencies is in part on account of the incessant and continuing dissatisfaction and complaints by consumers of telecoms services. It is also in part a response to a resolution of the senate of the National Assembly requiring investigation and remedial measures of vital services issues and grievance by consumer. Both NCC and CPC intend to keep abreast of this important issue to ensure enhanced operations and customers satisfaction.

The expected outcomes is to address the challenges and ensure the provision of better services, more transparent charges and increased customer satisfaction and, service responsiveness by the telecommunications operators.