Faith-Based Organisations (FBOs) are religious bodies and institutions considered special groups of stakeholders with which the NCC has continued to deepen its engagement to popularise its activities, carry out sensitization about emergent telecom issues, and to provide sufficient information and education on how to manage challenges members of such bodies may encounter as telecom consumers.
Shuaibu Swade, Controller Kano Zonal Office of NCC stated that consistent with NCC Management's commitment to engaging every stakeholder regardless of location or how they may be circumstanced, the Zonal office considered it strategic to engage the Qadiriya group as part of the Sect's activities during the Month of Ramadan. He expressed his excitement that the NCC staff were warmly received by the sect as they had experienced in other places they visited.
Swade stated: "As Muslim faithfuls congregate to listen to sermons and other counselling during this holy period, the Zonal office got the approval of the sect leader, Grand Sheikh Abduljabar Nasiru Kabara, to use the regular evening forum of the Sect to access its members, and inform and educate them about telecom services.
Accordingly, Swade and his team seized the opportunity to tell the congregation about the Toll Free Line 622 put in place by NCC to enable consumers to escalate unresolved complaints earlier reported to their service providers.
The sect members were also informed about the Do Not Disturb 2442 Code through which they can manage unsolicited messages received on their devices. They were equally educated on the misinformation bandied about telecom masts and health hazards as well as how to handle other incidences connected with telecom services such as SIM registration, electronic financial fraud and other cyber security issues.