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The Nigerian Communications Commission (NCC) has informed telecom consumers of efforts being made by the Commission to improve the quality of service (QoS), and reiterated its commitment to improving QoS.
This was one of the topics discussed at a Consumer Conversation forum organised by the Ibadan Zonal Office of the Commission which held recently at Osogbo, Osun State.
Yomi Arowosafe, Controller of the Zonal Office who led the NCC team to the event noted that information sharing is part of the processes of empowering the telecom consumer, and it is a central item on the current NCC's 8-Point Agenda to which its Management is irrevocably committed. Arowosafe also informed participants at the forum not to panic about information bandied about Electromagnetic Frequency (EMF) radiation from base stations and telecom facilities. He assured the audience that the Commission will not approve the use of any equipment or device except it is convinced of its safety.
At the forum, which was attended by many telecom consumers and community leaders, the NCC Zonal Office also enlightened participants on the Commission’s Do Not Disturb (DND) short code, 2442, which the consumers can use to stop unsolicited text messages; as well as the NCC’s 622 toll free customer care line through which consumers can reach the Commission in situations where they are unsatisfied with the services offered by their service providers.
The Consumer Conversation forum was designed to empower consumers of telecommunications services within rural communities and their environs about emergent issues in telecommunication, including efforts of the Commission in protecting telecom consumers from unfair and often challenging practices such as forceful subscription, SIM Swap, Data rollover, among others.