The Federal Republic of Nigeria

Telecom Consumers Must Lodge Complaints First With Service Providers - NCC
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The Nigerian Communications Commission (NCC) has said that the 622 Toll-Free Line created by the NCC for complaints management serves as a second level of complaint for telecom consumers who had earlier complained about services to their service providers and need to escalate the issue.

Aliyu Ibrahim, Head, Consumer Protection and Advocacy at NCC, stated this at the maiden edition of National Advertising Conference organised by the Adverstising Practitioners Council of Nigeria (APCON), held on 27th November, 2019 at the Transcorp Hotel.

Aliyu stated that the 622 toll-free line, like the NCC Consumer Web Portal, is open to all consumers to lodge their complaints but the first level of reporting network service-related issues is to lodge complaints with the network service providers.

Importantly, where consumers feel their complaints are not satisfactorily addressed, they may call 622, send email to This email address is being protected from spambots. You need JavaScript enabled to view it., engage the Commission on its social media handles or walk into any of NCC's Zonal Offices nationwide. Aliyu also stressed that the NCC is ready, willing and committed to protecting the rights and privileges of the consumers.

The conference was the first of its kind to be organised by members of the profession bringing together professionals from various specialisations of the marketing communication practice and scholarship to share perspectives on how to sustain the development of the profession and to chart common ground in confronting some of the challenges facing the profession.

Discussions at the conference focused on: "Advertising in the Post Digital Age: The Profession, The Business and Nigeria's Socio Economic Development".