The Federal Republic of Nigeria

NCC commended for protecting telecom consumer rights
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The Nigerian Communications Commission (NCC) has been commended for its efforts in protecting the rights, interests and privileges of telecom consumers in the country.

Yahaya Garba, Commissioner for Federal Capital Territory of the Public Complaints Commission (PCC), gave the commendation when he led a delegation of PCC to NCC’s headquarters in Abuja on Tuesday.

“For us at PCC, we would like to commend the NCC in recognition of its efforts in implementing the National Telecommunications Policy, regulating the telecom sector and protecting the rights of consumers and operating companies alike,” he said during the visit.

Garba particularly stated that PCC initiated the visit to get familiarized with the NCC’s functions and operations with regards to telecom consumer protection, deepen areas of collaboration and solicit ICT capacity building for PCC staff by the telecom regulator.
Ismail Adedigba, Head, Information and Reference, NCC, who received the delegation on behalf of the Executive Vice Chairman of NCC, Prof .Umar Garba

Danbatta, said the Commission has been at the forefront of safeguarding and protecting the rights of the over 173 million telecom consumers in the country.
He told the PCC team that the NCC had introduced many initiatives such as its outreach programmes to protect, inform and educate telecom consumers on their rights and privileges.

He said another initiative introduced by the Commission is the creation of the NCC toll-free number 622, which consumers can call to escalate any telecom service complaint they may have to the Commission for effective solutions by concerned service providers.
He assured the ombudsman team that their requests would be reviewed and forwarded to Management for consideration.